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Guarantee Schedule

This Schedule sets out the guarantee published with your subscription. It is read together with Schedule C of the Terms of Service, which contains the provisions that apply to every guarantee we publish. The version that applies to you is the one that was in force on the date you subscribed.

The Eight-Week Margin Guarantee

Guarantee Schedule v3 · in force from 2026-09-01 (current)

1. What is guaranteed. Blufire will deliver the Findings Report by week 4 of the Guarantee Period, and will have the resulting moves built and, where the Client has authorised them, live by the end of week 8.

2. The Guarantee Period. 8 weeks, beginning on the date the Client connects its Shopify store. Where the Client has not connected a store within fourteen days of the subscription commencing, the period begins on the fifteenth day.

3. How the value is measured. Findings Value is the sum of the dollar figures assigned to the findings in the Findings Report, each multiplied by Blufire's assessment of the share of it that is realistically recoverable. Figures expressed for a period shorter than twelve months are annualised. Figures representing a pool of margin at stake rather than a specific recoverable action are excluded. Findings Value is what Blufire has identified and priced as recoverable margin in the Client's own data. It is not a measure of profit realised by the Client, and Blufire does not warrant that the Client will realise it.

4. The bar. Three times two months of the Client's plan at the monthly rate published for that plan, irrespective of the Client's billing frequency.

5. The Client’s obligations. This guarantee applies where, during the Guarantee Period, the Client has:

  • Connected the Shopify store within fourteen days of the subscription start date.
  • Provided or loaded its cost inputs - cost of goods including freight-in and duty, shipping costs, payment and platform fees, and returns - to the standard set out in the platform's onboarding.
  • Attended the four Analyst Launch sessions, each of which may be rescheduled once.
  • Not restricted or revoked Blufire's access to a connected account in a way that prevents the platform from computing contribution margin.

6. Remedies. If the value is below the bar, or the moves are not delivered, the Client may elect either of the following:

  • Blufire provides the platform and continued lead-analyst support free of charge for a further period of up to eight weeks, and delivers a revised Findings Report and the outstanding moves within that period; or
  • Blufire refunds the subscription fees paid in respect of the Guarantee Period. Where the Client has paid in advance for a longer period, the refund is the proportion attributable to the Guarantee Period and the balance of the period paid for is unaffected. The refund does not end the Client's subscription - the Client may continue using the Platform on the same terms, or cancel at any time. The Client retains the Findings Report and any materials already delivered.

The continuation period is available once and is not extended beyond 8 weeks. If the bar is still not met at the end of it, the refund remains available to the Client.

7. Claiming. A claim is made by written notice to info@blufire.com.au within 14 days after the end of the Guarantee Period, or within 14days after the end of any continuation period. Blufire will assess the claim and notify the Client of its determination within ten (10) business days. The Client may claim once only in respect of a subscription. If the Client cancels or terminates before the end of the Guarantee Period, no deliverable is produced and this guarantee does not apply. If Blufire fails to deliver the deliverable within the Guarantee Period, for any reason other than the Client’s failure to meet its obligations above, the Client is entitled to a refund of the fees paid in respect of the Guarantee Period, without assessment of value.

8. What this guarantee does not cover.

  • The guarantee is not conditional on the Client implementing any finding, on the results of anything implemented, on the performance of any third party engaged by the Client, or on the speed at which the Client or its agencies act.
  • Where the Client has not given an authorisation Blufire has requested, the relevant move is treated as delivered once it is built and ready for that authorisation.
  • Blufire does not warrant that any measured holdout result will be positive or that any given test will reach statistical significance.

9. Consumer rights unaffected. Nothing in this Schedule excludes, restricts or modifies any right or remedy the Client has under the Australian Consumer Law or any other law that cannot lawfully be excluded. This guarantee is offered in addition to those rights.

Earlier versions

Retired schedules are kept because customers remain bound to the version published when they subscribed.